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International Education Research Foundation (IERF) was used to obtain credentialing for my husband who received his training in physical therapy in the Philippines. IERF received all the necessary documentation to complete his application on January 4, 2011. Their website lists three months as the time frame for evaluation completion. It has been nearly six months, and we have yet to receive his evaluation.

The numerous attempts my husband made to inquire about what was taking so long were met with the same lies & excuses (i.e., "We've had an abundance of applicants and are training new staff.) I could feasibly accept that "explanation" had it been a few weeks delay--but, his report is three months overdue!

I finally called IERF myself today to argue my husband's case. We have five children, and my husband's livelihood has been at the mercy of IERF. We were to have relocated to Texas in May but were unable to do so because of the incompetence & negligence of IERF. Now, my family is suffering. Where is their compassion toward their fellow man?

IERF is not the organization in reality versus what they purport on their website. I also suspect that my husband was discriminated against because of his thick accent & nationality. This is totally unacceptable and warrants further investigation by the government.

Location: Kingsport, Tennessee

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Guest

I have had a bad experience with this company too. They did not do they job properly, which causes me now problems to proceed with my equation further on.

Guest

Please, can you recommend a better eval. company?

Guest

Agree with you all: service is bad, and seem to lack the competencies. Loss of my money, and it took forever to get anything from them.

Since they did not have the knowledge of the institutions where I got my degrees from, despite me sending original documents to them, they did call them up, and since my degrees were not recent it created issues because my institution had changed name, leadership, and the program had changed to a lesser-recognized degree. Besides bugging everybody, asking for new documents from the institutions (they got them all), at the end, in the report, they wrote something like: "after some kind of studies, xxx obtained xxx". Needless to say, this ("after some kind of studies") looks good in an evaluation, isn't it ?! If I would give an evaluation like that at my job, after spending two month on a subject, I would certainly get fired.

Useless document they provided, to say the least. If they are not competent to evaluate a degree, they should refuse to do it and return the money, that would be the honest way to do it. Of course, they do not. As a consequence, I had to resubmit everything to another agency and then got a fair evaluation.

So, it was possible after all. Finally, I would recommend you save your money and time, and go with someone else for evaluation. Keep in mind, the U.S.

government does not regulate/endorse any foreign credentials evaluation agencies, so each one has own rules, so you can choose. I did a mistake not looking closer at this.

Guest

This completely reflects my experience with the (extremely) bad and incompetent service of the company.

Guest

It is not surprising to hear the frustration that you guys went through but it is common if you are a customer of IERF.

The staff are always new and need training because there is a high turnover there...either you quit or you get fired.

The report is supposed to be reviewed by a senior evaluator but it is not. It is being reviewed by new evaluators since ALL the senior evaluators quit, one by one, due to unethical practice.

I would not pay a penny to do my evaluation since the staffs are not qualified to evaluate. The evaluations are based on guessing not on research.

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